Q: What kind of things do you see allowed to leave the shops from your competitors that you refuse allow at MSA? - Jermey

A: Well...that can be a loaded question.  To be honest, we haven't gotten a lot of "redo" vehicles other than perhaps wiring nightmares.  We have replaced several studs and lug nuts from over tightening, which is all too common.  A lot of wheels/tire shops get in a hurry and throw wheels on without torquing them down to proper specs.  We pay attention to detail - (1) our lug nut sockets are surrounded by teflon plastic and (2) our tire mounting machine so that the only parts that touch a wheel/tire is made of plastic or rubber.  This eliminates the possibility of scratching or marring.  

Our goal is that each part is installed in a fashion where it "appears" to come from the factory that way.  Most of our wiring will have black wire loom that leaves only a minimal amount of wire exposed.  Welds on exhaust systems or any fabrications are usually grounded and/or coated to prevent rust.  Vertical door installs must shut smoothly like it did when it came in.  These are all things where we try to pay special attention to details, whereas our competitors may not.  

I admit that in the beginning, the work done directly reflected what the customers were willing to pay.  There were a few instances where word went around that we did poor work.  Since then, we refuse to do poor/cheaper work...we do it right or we don't do it at all.  

- Bryan Lin | CEO, The Motorsports Authority, Inc.